Privacy Policy for Filmdoq

Effective Date: Nov 18, 2024 Last Updated: Nov 18, 2024

Our Privacy Commitment

FilmDoq by Budget Camera. ("FilmDoq," "we," "us," or "our") is dedicated to respecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our website, products, services, and features (collectively, the "FilmDoq Features"). By accessing the FilmDoq website, application or using any of our services, you agree to the collection and use of your information as described in this policy.

This Privacy Policy is effective as of the date indicated above. It applies only to information collected through the FilmDoq website and features, and not to third-party websites or services that may be linked from our site, each of which may have its own privacy practices and policies.

Your Rights and Preferences: Control Over Your Data

FilmDoq is committed to giving you control over your personal data. In line with global data privacy laws, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and the European General Data Protection Regulation (GDPR), you have specific rights regarding your personal information. These rights include:

  • Right of Access: You can request access to the personal data we hold about you.
  • Right to Rectification: You can request corrections to any inaccurate or incomplete information we have.
  • Right to Erasure: You can request the deletion of your personal information in certain circumstances.
  • Right to Restrict Processing: You can ask us to limit how we process your personal data.
  • Right to Object: You can object to our processing of your personal data, particularly for marketing purposes.
  • Right to Data Portability: You can request a copy of your personal data in a portable format, allowing you to transfer it to another service.
  • Right Not to be Subject to Automated Decisions: You have the right not to be subjected to decisions based solely on automated processes, including profiling, that may have legal consequences for you.

If you wish to exercise any of these rights, please contact us using the details below. We will respond to your request in accordance with applicable law, and take reasonable steps to verify your identity before actioning any requests.

How We Collect Your Personal Data

We collect personal data in the following ways:

  • When you sign up for FilmDoq Services: When you register for FilmDoq Features, we may ask for personal details such as your name, email address, company name, and more.
  • Through your use of FilmDoq Features: We may collect data related to your activities on our site or services, such as your usage patterns, device information, and IP address.
  • With Your Permission: If you voluntarily provide additional information or give us permission to collect it (e.g., to enhance features or functionality), we will collect and use that data accordingly.

We also collect anonymized or aggregated data for purposes such as testing, research, analysis, and to improve FilmDoq services.

Types of Information We Collect

Personal Information: This includes data that can identify you, such as your name, email address, company name, phone number, billing information (e.g., credit card details), and any other information you choose to provide.

Non-Personal Information: This includes data like your browser type, operating system, IP address, pages visited, and other usage data, which is collected anonymously and used to improve the functionality of our site and services.

While you can access and use the FilmDoq Features without providing personal information, some features or services may require you to submit certain details.

Third-Party Privacy Policies

FilmDoq may provide links to third-party technologies, services, or websites ("Third Party Features"). If you choose to use these third-party services, the data you provide will be governed by their privacy policies, not ours. We encourage you to review the privacy policies of any third-party sites you visit.

How We Use Your Personal Information

The personal information you provide allows us to deliver and personalize the FilmDoq Features, including:

  • Communicating with you about updates, services, and support
  • Processing transactions and subscriptions
  • Providing customer support and responding to inquiries
  • Sending you promotional materials, news, or offers
  • Customizing your experience on the site and improving our services

We may also use your data to prevent fraud, enhance security, and comply with legal obligations.

FilmDoq will never sell or trade your personal data. We may share information with trusted partners or service providers to help us deliver our services or improve the FilmDoq Features. In all cases, your data will only be used for the purposes specified in this policy.

Security of Your Personal Information

We take the security of your personal data seriously and implement a variety of physical, technical, and administrative measures to protect it from unauthorized access, use, or disclosure. However, no method of data transmission over the internet or electronic storage is entirely secure, and while we strive to protect your personal information, we cannot guarantee its absolute security.

Your Choices: Managing Your Data

You have the right to control how your personal information is used by FilmDoq. You can:

  • Opt-out of marketing communications by clicking the unsubscribe link in any email we send.
  • Access, update, or delete your personal information through your account settings or by contacting us directly.
  • Withdraw consent at any time for data processing based on consent, without affecting the lawfulness of processing before withdrawal.

International Data Transfers

If you are located outside Canada, please be aware that your data may be transferred to and processed in Canada, where FilmDoq is based. By using our services, you consent to the transfer and processing of your data in accordance with this Privacy Policy.

Third-Party Services: Analytics and Communication Tools

FilmDoq uses third-party services, including Google Analytics, Mixpanel, Intercom, HotJar, Sendgrid, Twilio, and Stripe to help us understand how visitors interact with the Site and to enhance user experience. These services collect information on visitor behavior, such as page views and click patterns.

You may review the privacy policies of these services on their respective websites. Please note that we reserve the right to use similar tools or services in the future as our offerings evolve.

Cookies

A cookie is a small piece of data stored by your browser that allows websites to remember information about your visit. At FilmDoq, we use cookies to enhance your experience and provide features such as automatic login and content personalization. For example, cookies help remember who you are when you return to the Site, and they may store preferences related to your interactions with FilmDoq features.

While cookies help improve the user experience, they do not personally identify you. You remain anonymous even if you've provided personal information to FilmDoq. If you prefer not to have cookies stored, you can configure your browser to block cookies. However, blocking cookies may limit the functionality of certain features on the Site.

Additionally, third parties, such as those linked to from FilmDoq, may also use their own cookies when you visit their sites. FilmDoq does not control how these third parties use cookies, and we encourage you to review their privacy policies.

Log Information

FilmDoq automatically collects certain information from your device when you visit our Site. This includes details such as your IP address, browser type, device information, and the pages you visit on the Site. We use this information to monitor usage patterns, analyze performance, provide customer support, and improve the FilmDoq Features.

We may also collect information from emails we send, such as whether you opened the email or clicked on any links. This helps us understand user engagement and improve our email communications.

Data Transfers

FilmDoq is based in Canada, but we may transfer your personal data to our affiliates, service providers, or partners, some of which may be located outside of your jurisdiction, including the United States and the European Economic Area (EEA). By using the FilmDoq Features, you consent to such international data transfers. In the event your data is transferred to countries with different data protection laws, we will take appropriate measures to ensure that your personal data is handled securely in accordance with this Privacy Policy.

Children's Privacy

FilmDoq does not knowingly collect or solicit personal information from anyone under the legal adult age. If we discover that we have inadvertently collected personal data from a child, we will take steps to delete that information as quickly as possible. Parents or guardians are encouraged to monitor their children's online activities to ensure they do not provide personal information to us without their consent.

Sharing Your Information with Third Parties

FilmDoq will not share your personal information with third parties, except in the following situations:

  1. Legal Compliance: If required by law, we may disclose your personal information to law enforcement, regulatory bodies, or other government agencies, including in response to a subpoena or legal request.
  2. Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via email or through a notice on our Site if this occurs.
  3. Service Providers: We may share your information with third-party service providers, such as payment processors, customer support platforms, or marketing partners, to help us provide our services. These providers are required to adhere to strict data privacy practices to protect your information.

We may also share depersonalized or aggregated data with partners or third-party services for analysis or marketing purposes, but this data will never personally identify you.

Third-Party Sites

FilmDoq may contain links to third-party websites or services. When you click on these links, you are leaving the FilmDoq environment, and this Privacy Policy no longer applies. We are not responsible for the privacy practices or content of third-party sites, and we encourage you to review their privacy policies before sharing any personal information.

Control of Your Information

You have control over the personal information you provide to FilmDoq. You can update, modify, or delete your account details through the account settings available in the FilmDoq Features. If you choose to deactivate your account, we will retain your contact information and other data for a reasonable period, as necessary for business, fraud prevention, or legal obligations.

Opting Out of Communications

If you no longer wish to receive newsletters, marketing emails, or other announcements from FilmDoq, you can opt out at any time by following the "unsubscribe" link included in our emails or by contacting us directly. Please note that certain transactional communications related to your account (e.g., billing or service updates) may still be sent even if you opt out of marketing emails.

Mediation

In the event of a dispute regarding this Privacy Policy or its implementation, both parties agree to first attempt to resolve the matter through direct negotiation. If resolution is not reached within 45 days, the parties will proceed to mediation, with a mutually agreed mediator, to resolve the dispute. The mediation will take place in Toronto, Canada, unless otherwise agreed.

Security Measures

We employ a variety of technical, physical, and administrative security measures to safeguard your personal data, including secure servers, encryption, and limited access to sensitive information. While we strive to protect your data, no method of transmission over the internet or electronic storage is fully secure. Therefore, we cannot guarantee absolute security of your personal information, and you provide it at your own risk.

Sensitive data, such as credit card information, is handled by Stripe and Paypal, a trusted third-party service provider, which may store data for the duration necessary to process transactions.

If we believe your personal data has been compromised, we will take steps to investigate and notify you in compliance with applicable laws.

Final Note

FilmDoq is committed to maintaining transparency and protecting your privacy. By using our services, you agree to this Privacy Policy and give consent to the collection and processing of your personal data as outlined here. If you have any questions or concerns about this policy, or if you wish to exercise your data rights, please contact us using the information below.

Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

FilmDoq by Budget Camera. Privacy Officer support@filmdoq.com

We will respond to your inquiry within a reasonable timeframe upon verification of your identity.